Call Center Executive - Call Center Executive cartoon

Call Center Executive
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	Call Center Executive Putting on a good show for a high ranking visitor to the call center can be quite feat. The call center world is full of uncertainty, fast moving targets and lots of chaos (if you don't think so, you are probably new to the business. Welcome!), all of which will become very apparent to a visitor. There are few things more terrifying to a call center manager than having a high raking executive ask to be seated with an "average" rep to listen to some calls. Of course, there is little choice, but to find the cleanest 2nd hand headset possible and sit the big cheese with the best rep on the floor. Even then, the phones have a way of bringing out some of the liveliest characters into the spot light. Whether the lucky rep gets to sound like a hero or a layoff candidate is all up to the customer. In the best of scenarios, the executive will leave the interaction with a better understanding of how big decisions made by top management affect the lowly reps on the floor, and the bottom line. Few decisions that affect customers go unnoticed at the call center level.	Make a donation to help keep the site running -- Thank you Call center Books Choose from a variety of industry related books to help you keep up with call center trends. More Cartoons - Visit our various cartoon categories. Search Jobs & Resumes Find the job you want in the field that interests you. NOTE - You may use the cartoons on this site free of charge as long as they are for personal use. Free cartoons may not be reproduced or distributed in any way. REFERENCE: CARTOON # 13 Home
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